Privacy Policy

Walnut Cottage Sintra

Last updated: 5 November 2026

1. Introduction

At Walnut Cottage Sintra, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how personal data is collected, processed, stored and protected when you visit our website, contact us or make a reservation.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese data protection legislation.

2. Data Controller

The person responsible for processing personal data is:

Francisco Stilwell Ferreira da Fonseca
Portuguese Tax Identification Number: 233840222
Property: The Walnut Cottage
Local Accommodation Registration: 119410/AL
Location: Morelinho, Sintra, Portugal
Email: walnutcottagesintra@gmail.com

3. Personal Information We Collect

Depending on your interaction with our website and accommodation services, we may collect:

  • Full name and contact details.

  • Email address and telephone number.

  • Reservation dates, number of guests and accommodation preferences.

  • Identification information required by Portuguese accommodation legislation.

  • Billing information and payment-related details.

  • Messages and information voluntarily submitted through contact forms or direct communications.

  • Technical information relating to website usage, where applicable.

Only information reasonably necessary for providing our services or meeting legal obligations will be collected.

4. How We Use Your Information

Personal data may be processed for the following purposes:

Reservation Management

To process bookings, confirm payments, manage arrivals and departures and provide accommodation services.

Guest Communication

To respond to enquiries, send booking confirmations, provide check-in instructions and assist guests during their stay.

Legal Compliance

To comply with applicable Portuguese legislation, including tax obligations, invoicing and mandatory registration of foreign guests.

Payment Processing

To administer payments, refunds and security deposits through the payment methods and service providers available during the reservation process.

Website Management

To maintain, secure and improve the operation of our website.

Marketing

To send promotional information only where there is a valid legal basis, including consent where required.

5. Legal Basis for Data Processing

We process personal information under the following legal grounds, where applicable:

  • Performance of a contract or pre-contractual measures.

  • Compliance with legal obligations.

  • Legitimate interests, provided these do not override individual rights.

  • Consent, where required by law.

6. Sharing Personal Information

Personal information may be shared with trusted service providers when necessary to manage reservations and accommodation services.

These may include:

  • Booking and property management platforms, including Talkguest.

  • Payment processing providers.

  • Website hosting and technical service providers.

  • Accounting and administrative service providers.

  • Public authorities where disclosure is legally required.

Service providers processing personal data on our behalf must comply with applicable data protection requirements.

We do not sell personal information to third parties.

7. International Data Transfers

Certain service providers may process personal data outside the European Economic Area.

Where applicable, such transfers will be subject to appropriate safeguards under the GDPR, including adequacy decisions or approved contractual mechanisms.

8. Data Retention

Personal data will be retained only for the period necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations.

Certain information, including invoicing and accommodation registration records, may need to be retained for periods established by Portuguese law.

When information is no longer required, it will be securely deleted or anonymised.

9. Your Data Protection Rights

Under the GDPR, you have the right, where applicable, to:

  • Request access to your personal data.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal data.

  • Request restriction of processing.

  • Object to certain processing activities.

  • Request data portability.

  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact walnutcottagesintra@gmail.com.

You also have the right to lodge a complaint with the Portuguese Data Protection Authority:

Comissão Nacional de Proteção de Dados (CNPD)

Website: www.cnpd.pt

10. Cookies and Website Technology

Our website may use essential cookies required for its correct operation, including booking functionality, security and user preferences.

Additional technologies, such as analytics or marketing cookies, may be used where enabled.

Where consent is legally required, non-essential cookies will only be activated after the appropriate consent has been obtained.

Users may manage their cookie preferences through the available website controls and browser settings.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

Although we strive to maintain appropriate security standards, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may contain links to external websites, including booking platforms or local tourism resources.

We are not responsible for the privacy policies or practices of external websites.

We recommend reviewing their respective privacy notices before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legislation, technology or our services.

The latest version will be made available on our website.

14. Contact Information

For questions about this Privacy Policy or requests relating to personal data, please contact:

Francisco Stilwell Ferreira da Fonseca
Walnut Cottage Sintra
NIF: 233840222
RNAL: 119410/AL
Morelinho, Sintra, Portugal
Email: walnutcottagesintra@gmail.com