Consumer Dispute Resolution

Walnut Cottage Sintra

Complaints and Consumer Rights

At Walnut Cottage Sintra, we are committed to providing a welcoming and comfortable experience for our guests.

If you have a complaint or concern regarding your reservation or stay, we encourage you to contact us directly so that we can seek a prompt and amicable resolution.

Contact Details

Walnut Cottage Sintra
Owner and Operator: Francisco Stilwell Ferreira da Fonseca
Tax Identification Number: 233840222
Local Accommodation Registration: 119410/AL
Email: walnutcottagesintra@gmail.com

Alternative Dispute Resolution

In accordance with Portuguese consumer protection legislation, consumers may contact the competent Alternative Dispute Resolution (ADR) entity where applicable.

Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)

Address: Rua dos Douradores, 108, 2nd and 3rd Floors, 1100-207 Lisbon, Portugal

Telephone: +351 218 807 030

Email: juridico@centroarbitragemlisboa.pt

Website: www.centroarbitragemlisboa.pt

The CACCL handles eligible consumer disputes within its geographical and subject-matter competence.

Further information about consumer rights and alternative dispute resolution is available through the Portuguese consumer authorities.

Complaints Book

In accordance with Portuguese legislation, consumers may submit complaints through the official Electronic Complaints Book:

www.livroreclamacoes.pt

A physical Complaints Book is also available in accordance with applicable legal requirements.

Applicable Legislation

Consumer disputes are subject to applicable Portuguese legislation, without prejudice to mandatory consumer rights established by European Union law.